Privacy Policy

Last updated: November 4, 2026

Request intake is not yet open. Do not send personal information while intake is closed.

Who operates this site

Website administration is identified on this site as Flor AI Automation Systems (FAAS). To make a privacy request, call 639-739-3364.

Information in a request

When intake is open, the form asks for your name, phone, email, service address and a description of the lock issue. An optional checkbox records whether you want service-related text messages. We also record the request source, time, consent wording version, consent choice and a receipt reference.

Provide only the information needed to respond. Do not submit payment details, access codes, identity documents or other sensitive information through the request form.

How information is used

Request information is used to respond to the inquiry, check availability, arrange any separately confirmed service, maintain the request history and respect communication preferences. A form submission is not permission for marketing messages.

Systems and sharing

The request system is designed to store leads and their activity in Supabase. Only authorized operators and the service provider should access details needed to handle the request. When phone, email or SMS channels are enabled, the relevant communications providers process the information needed to deliver those communications. Request data is stored with Supabase. Phone and text are handled by Twilio and automated voice by Retell; these providers may process data outside Canada, including in the United States.

Visit counts

Anonymous page-view, call-click and form-activity counts are recorded without cookies or personal data. Nothing is sent to third parties.

Calls and texts

Any recording must be announced on the call before a message is recorded. When the phone line is live, calls start with this spoken notice: "This call is being recorded for quality and training purposes." Calls are recorded only when recording is enabled, and are transcribed only if recorded. Service-related SMS is optional and is offered only when the channel is enabled. You can reply STOP to stop texts. Opting out of texts does not cancel your underlying service inquiry.

Retention and your choices

Retention: call audio recordings, transcripts and AI summaries are kept up to 24 months; request and contact records until the business deletes them, at minimum 24 months; operational logs 12 months; billing records 6 years; consent records for the contract term plus 2 years. You may request access, correction or deletion of your information by calling the number given under "Who operates this site". Some information may need to be retained for legal obligations or resolving a dispute.

Browser storage

This form does not intentionally store your request details in browser storage. A temporary reference key is used to avoid duplicate submissions when retrying. The site does not use advertising trackers in this build.